Service Level Agreement (SLA):
- Payments must be received within 15 days after your order has been placed. Part payments shall not be accepted.
- All payments are non-refundable unless otherwise explicitly stated.
- Support is only for the service(s) which you have undertaken from us. Outside this, anything asked for is liable to be billed.
- Ideally any support/problem tickets/emails raised will be answered within one working day. But is some case it may take more than one working day depending upon the complexity of the issue involved.
- Though every effort is made to ensure integrity of data on our servers, but inherent nature of Internet, does not allow us to give the guarantee for the same. Ultimately its the client responsibility to take regular backups of their data.
- All disputes are subject to Chandigarh (India) Jurisdiction only.
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